Coronavirus information page

‘We are still here for your care’                                                     https://www.gov.uk/coronavirus

Concerned about Coronavirus - please click on the below link to read new advice from some of Hertfordshire's Top Doctors:

Concerned about Coronavirus?

 

Should I be coming into the doctor’s surgery?

Here at the surgery we are treating the safety of our patients and colleagues as a priority. We are urging patients not to come into the surgery (unless they have an appointment or have been asked to collect or drop off). There is a station in the lobby with everything you may need from prescription request forms to sample pots. Face to face appointment times are being staggered to limit the number of people in the waiting room and we are also offering specially timed appointments for those patients who are shielding.

 

Please note: Whilst we have stopped some of our more standard routine doctor and nurse appointments, we are continuing to see those patients who need time critical appointments, e.g. childhood immunisations, a small number of injections such as the B12 and contraceptive injections, plus we are still offering urgent blood tests.

 

Appointments for shielding patients:

We are offering appointments with special times for the protection of shielded patients. These appointments will be at times where there is minimal footfall from other patients in the surgery. If you are a patient who is shielding please tell the receptionist or doctor when booking an appointment so they can allocate you the correct time slot.

 

How do I get a doctor’s appointment?

We are trying to carry on as close to normal by offering face to face appointments when absolutely needed. However, before you are offered a face to face appointment you will be given a phone appointment in the first instance. Once the doctor has spoken to you, if the issue cannot be sorted out over the phone the doctor will ask you attend the surgery for an appointment. Please note that the reception staff are unable to book face to face appointments.

 

When attending the surgery please wear a face covering and take note of the instructions posted and ensure social distancing by keeping 2 metres away from each other. Where possible please attend on your own or with one carer only.

 

We still operate an emergency triage list every morning and if you have an emergency that cannot wait for a routine phone call you will be triaged for a same day call. If you have a medical emergency, please remember to call 999, or 111 if outside of surgery hours.

 

What if I have a query other than an appointment request?

Please telephone:

Buntingford 01763 271362

Puckeridge 01920 823860

 

  • I think I have Coronavirus:

    The most common symptoms of coronavirus (COVID-19) are recent onset of a new continuous cough and/or high temperature and /or loss (or change) of smell or taste.

     

    • If you have these symptoms, however mild, stay at home and get a test to check if you have coronavirus as soon as possible.
    • Stay at home and do not have visitors until you get your test result – only leave your home to have a test.
    • Anyone you live with, and anyone in your support bubble, must also stay at home until you get your result.

     

    To get a test go to:

    https://self-referral.test-for-coronavirus.service.gov.uk/antigen/name

    or call 119 if you have problems using the internet

 

 

Handwashing and respiratory hygiene

There are general principles you can follow to help prevent the spread of respiratory viruses, including:

-washing your hands more often - with soap and water for at least 20 seconds or use a hand sanitiser when you get home or into work, when you blow your nose, sneeze or cough, eat or handle food

-avoid touching your eyes, nose, and mouth with unwashed hands

-avoid close contact with people who have symptoms

-cover your cough or sneeze with a tissue, then throw the tissue in a bin and wash your hands

-clean and disinfect frequently touched objects and surfaces in the home

Advice for Parents during Coronavirus:

Whilst coronavirus is infectious to children it is rarely serious. If your child is unwell it may be a non-coronavirus illness, rather than coronavirus itself.

Whilst it is extremely important to follow Government advice, it can be confusing to know what to do when your child is unwell or injured.

Remember that NHS 111, GPs and hospitals are still providing the same safe care that they have always done. Here is some advice to help: Advice for Parents

 

Useful Links:

Only get information about Coronavirus from places you can trust - These places are: 

 The UK coronavirus (COVID-19) page

 

The NHS coronavirus (COVID-19) page

 

NHS 111 online

 

If you are planning to travel abroad check the Foreign and Commonwealth Office travel advice page

 

Follow Public Health England or The Department of Health and Social Care on Twitter for regular updates



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website