Puckeridge

Access the online appointment booking system

Please note, to use our online services, you must have registered by completing an online access request form (see below) and submitted photographic ID.

Consultations with doctors and nurses are by appointment, and are normally for ten minutes. Longer consultations can be arranged when appropriate. Surgeries are normally between 08:30 and 10:30 am and 15:30 to 17:30. Some surgeries are also available early in the morning and in the evenings.

An appointment is for one person only - where another member of the family needs to be seen or discussed, another appointment should be made

We encourage you to see the same doctor for an on-going problem to get the best care.

Medically urgent problems will always be seen the same day.

If you are unsure who you need to see, our Receptionists may ask for some brief details of your concern in order to direct you to the correct member of staff.

Phone appointments can be booked up to 4 weeks in advance. Urgent medical appointments are available on the same day by ringing between 08.30- 09.30am. Your call will be added to a triage list and if the duty doctor feels it is urgent you are seen that day you will be offered a face to face appointment. If, after seeing the doctor, you are asked to make a follow up appointment please do this at the desk on your way out.

Due to Covid19 our online booking system is currently suspended.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.